Unplugged and Off the Grid

Great Falls — captured in a photo not taken by the author, who left his smartphone behind.

When is it time to unplug? Yesterday morning my wife wanted to celebrate Mother’s Day with a few hours of quiet, undemanding family time, so we took our two daughters to Great Falls Park, which straddles the Potomac River in Virginia and Maryland. We parked on the Virginia side, and as we were getting out of the car, we both decided at the last minute to leave our smartphones behind. Meaning we experienced nature off the grid, without photographing, Facebooking, or tweeting it. Instead we did a little hiking and a lot of sitting — among the jagged rocks and lush woods of Great Falls, overlooking a Potomac that was churning and excited from several weeks of bizarro weather. Without having to worry about framing the experience for digital consumption, I think we relaxed into it more than we might have, and just enjoyed ourselves and our girls and the beautiful, bright day. And driving home, I felt relaxed and thoughtful.

We talk a lot about using social media and other technology platforms to connect your meeting to a larger conversation — before and after the program, and maybe especially during. But my experience of late is that live, in-person meetings are something of a luxury in our on-demand world, because they take us out of our everyday environment, in which we’re constantly on call, and ask us to think only about who or what is in front of us at that moment. Once I got home yesterday and life began seeping back in, I wondered if the most engaging and fulfilling conferences would be those that unplugged themselves by discouraging tweeting and everything else-ing, at least in the moment, and by encouraging the here and now. (This overlaps a bit with a post I wrote a few weeks ago about the magic of live experience.)

I don’t know. I love technology, and I’ve found online communities and conversations to be a very rewarding complement to real-world communities and conversations. But might a meeting or conference be a place to draw the line, the better for attendees to immerse themselves only in their immediate environment — and the thoughts that are in their own heads?

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Breaking the Ice at The Broadmoor

Yesterday morning, as part of a media trip sponsored by The Broadmoor in Colorado Springs, I played foosball. With my whole body. While touring Broadmoor Hall, part of the resort’s extensive meeting and event facilities, we walked into Broadmoor A ballroom to find this:

Human foosball at The Broadmoor

It’s a giant, human foosball arena, and we were soon divided into a red* and blue team (five players on each side, including the goalie) and strapped into harnesses set up along ropes, mimicking a traditional foosball table. Players were restricted to horizontal movement only, so it was pretty funny to watch everyone try to move vertically within the space, attempting to score or block the “foosball” (in this instance, something like a soccer ball). My group had already been at The Broadmoor for the previous two days, so we had gotten to know each other a bit — which helped ignite some competitive spirit without anyone feeling uncomfortable. But I can imagine what a great icebreaker this could be for smaller meetings or in smaller group settings. And with two ten-minute halves, it was a surprisingly great workout.

Here’s some of the game action:

The Broadmoor, human foosball

*Full disclosure: My team (Red) lost, 2–0.

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Google Hangouts Just Got Serious

While Google Hangouts may have gotten serious the moment President Obama used the program, or maybe when major media outlets started to broadcast interviews via Google Hangouts, now its gotten even more professional with HangoutMagix.

Our team at Convene has been using Google Hangouts pretty regularly, both for our editorial meetings and when attending live events remotely. And with travel becoming more difficult, and attendees now desiring a virtual or hybrid component to their events, more and more meeting planners will need affordable, professional, reliable streaming outlets.

With HangoutMagix you can add captions, titles, and logos to your Hangouts, much like you would with film editing tools like iMovie or Final Cut Pro. The subheads make the footage look a little less homemade, and more like a polished broadcast. The graphics also help introduce the speaker, and help attendees keep up with the conversation.

Created by French technology expert Bertrand Diouly Osso, HangoutMagix is currently in Beta testing, but Google Plus users are invited to check out the website and begin creating their custom overlays. 

“This really does break new ground,” Osso said in a press release, “especially for professionals who want to use the Hangouts system while retaining company branding and staying true to their professional corporate image. The fact that it is free also makes it accessible to organizations of any kind.”

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Houston, We Do Not Have a Problem

Chris Shepherd’s Korean braised goat and dumplings — from Houston, with love.

There are no new ideas, at least not in my head this beautiful Friday afternoon. Last night my wife and I attended a reception at the Four Seasons Hotel Washington, DC, hosted by the Greater Houston Convention & Visitors Bureau (GHCVB), and pretty much everything that it occurs to me to say about it is something I’ve already blogged. Food as culture? Yep. The value of a plus-one? You betcha. The sheer pleasure of face-to-face conversation? Of course. It was a lovely event all around — elegantly staged, seamlessly executed, and leaving me at something off a loss. So I’m going to fall back on the food. Sue me.

Two of Houston’s star chefs, Hugo Ortega and Chris Shepherd, are nominated for James Beard awards — for Best Chef: Southwest — and the ceremony is in New York City this coming Monday night. So GHCVB had Ortega and Shepherd detour from their trip to NYC, stopping in Washington, D.C., where they provided the food for last night’s reception and talked up their city as a cultural and culinary mecca (and, not coincidentally, played off GHCVB’s super-fun My Houston campaign). The whole program was elegant in its simplicity: bring in your chefs and let them show what they can do. After two of Ortega’s fresh, tart margaritas and three servings of Shepherd’s spicy, savory Korean braised goat and dumplings, I’d say they can do quite a bit. And so can Houston.

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Planners Provide the Plot, Attendees Shape the Story

Recently, I had a phone interview with Storify Co-Founder Burt Herman while he was attending the 2013 South by Southwest Festival, held in Austin March 8–17. Wandering through thousands of festival-goers, he explained how much “noise” can be created on the Internet when everyone is Tweeting, Instagramming, Facebooking, YouTubing, you name it. Storify, a social media-aggregating platform, helps shape that noise into readable, engaging stories.

After our conversation, I wasn’t surprised to stumble upon an article about Storify being indicative of the future of content. Since everyone is a reporter now — number one on the list according to Contently reporter Karl Hodge —  more and more, readers shape the news we consume. In the same way attendees drive a meeting.

Because of social media, attendee feedback is instantaneous and meeting professionals can communicate with their audiences in ways they haven’t been able to before. Attendees can hold more conversations, make more requests, be more places at once, and receive attention in ways they didn’t in years past. Now event planners can document and monitor their conferences in a whole new way. By following the experience of attendees, they can gauge reactions to their events and enhance their meetings every year.

With the rapid evolution of Storify, the platform is now being used in ways that surprised even Herman. To discover more interesting and cutting-edge ways planners, suppliers, and attendees are using Storify, check out the upcoming Working Smarter feature in the May issue of Convene.

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The Magic of Live Experience

Do we spend enough time talking about a meeting as a live experience? Not as a face-to-face experience, but as a unique, one-time-only production? I don’t know that we do. And we should. A good meeting is a sort of exclusive group performance, presented for and by attendees, and happening just once — so if you weren’t there, you missed it, but if you were there, it will always be part of you.

That really struck me when I was listening to, of all things, an interview with Neil Patrick Harris. Comedian Chris Hardwick was talking to Harris about a magic show that Harris recently directed in Los Angeles. They were joined by the show’s performers, magicians Derek DelGaudio and Helder Guimarães, and when Harris explained why he’s such a champion of magic and other variety-style performances — “I want people to value seeing live things that are good,” he said, “and seeing them live” — DelGaudio offered a lovely, off-the-cuff commentary on why live experiences matter:

“It’s temporal. A lot of it has to do with knowing that this is happening in the world right now at this moment and can never be reproduced in some way. Whether or not [the performer is] going to tell the same joke, do the same effect or something — I know that this is happening for me.”

In our rush to expand our remote audiences and make our content available post-conference via any number of digital platforms, are we giving short shrift to the beating heart of our meetings? Are we neglecting the magic — the unvarnished presence, the serendipity, the communality, the sheer liveness — that makes them like no other professional experience for the people who are there?

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The Crystal/Corbin Ball

Technology + meetings industry + expert = Corbin Ball.

That’s been a proven formula for the past 15 years that Corbin has devoted himself full-time to meetings technology. In this video interview with James Latham of International Meetings Review — recorded at PCMA Convening Leaders this past January in Orlando — Corbin says he’s never witnessed a period in time when technology has been changing more rapidly than right now. Even if you, like me, often feel stressed about keeping up with the pace, when you watch this video, I think you’ll agree with Corbin: It’s an exciting time to be in the meetings business.

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Awesome Con, an Awesome Con

The geek shall inherit the earth. And so they did at Awesome Con DC — photographer included.
Photo by Chris Durso.

Ask me what I did this past weekend. Go ahead, ask me.

I helped launch a new convention! Not that I planned, organized, or staffed it — but I showed up, paid to get in, spent a lot of time (and a little bit of money) on the show floor and in the programming rooms, mixed and mingled, and did everything I could as an attendee to help make the show a success. And it seems to have worked. The event was Awesome Con DC — a brand-new comic-book and pop-culture convention held at the Walter E. Washington Convention Center on Saturday and Sunday — and early this morning the organizers announced that Awesome Con DC 2014 is a go.

A microcosmic version of city-wide behemoths like San Diego’s International Comic-Con and New York Comic-Con, Awesome Con seemed to meet pent-up demand for a big-tent comic show in D.C. proper. People were just really happy to be there, and the sense of community was palpable and infectious. It was a happy case of a meeting serving a built-in market, as The Washington Post noted in a preview article on Friday: Continue reading

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It Turns Out Love Does Have a Lot to Do With It

When I read a review of the recently published book Love 2.0: How Our Supreme Emotion Affects Everything We Feel, Think, Do, and Become by Barbara Fredrickson, two things  came to mind. One was that I was delighted to see that the author had written another book — I had a terrific interview with Fredrickson, which we published in the January 2010 issue, after her book Positivity came out. The other thought I had, based on the brief description I read of Love 2.0, was that her main message — surprisingly — spoke more to the value of face-to-face meetings than romantic love.

It turns out that Barbara Palmer had already ordered the book and had the same thought. She writes about Fredrickson’s take on networking in the Unconventional column in the May issue of Convene.

Meanwhile, here’s a recap of part of my conversation with Fredrickson from a few years ago, about why the “informal program” at face-to-face meetings is so good for our psyche. It definitely lays the groundwork for her new book.

How can you apply your research on positivity to the face-to-face experience? One thing that’s definitely true is that one of the most reliable ways to cultivate positive emotions is to interact with others. I mean, when people — whether they’re introverted or extroverted — are in interaction with others, they’re far more likely to feel good compared to when they’re acting on their own, or more isolated. In a way it sounds so obvious, but one of the most clear-cut ways to generate positive emotion is through connecting. When you think about the fruits of those positive emotions, it can be a wider perspective, seeing the bigger picture, literally. And if the mission is to become more creative, innovative, and really integrate diverse perspectives, then there is no better way to do that than to bring multiple minds together — and in a context that allows you to feel good.

In your book, you mention a meeting in Mexico that galvanized the positive psychology movement. Thinking back to that meeting, how did it deliver that kind of outcome? Choosing a destination like that [had a lot to do with] knowing the science of positive emotions … that people would be more creative and more likely to build connections in such a beautiful location. There was an attempt to honor [the locale] and have meetings for maybe two-thirds of the day or half the day, and then allow people to peel off in twos and threes and go snorkeling, or walk on the beach. A lot of the time, in any meeting like that, it’s outside of the formal program where a lot of the real connection happens — the freedom to follow your interests and say, “Oh, I need to talk more to this person.” That sort of thing — “the informal program” — is really vital.

You say that savoring an experience is a way to “gold plate positivity.” Are there ways that meeting organizers can help attendees savor the experience of the face-to-face event? Leaders, studies have shown, have the most contagious positive emotion. And in part it’s because leaders are in a position to step back and frame things in a broader sense. They have the opportunity when they have the microphone to communicate their way of finding positive meaning in what has transpired. So, key moments like that are when people can help others in the room find a way to interpret what just happened, or frame how they go back into their everyday organization, or what they could get out of this. So, those beginnings, endings, and those key pivot points in between are when — if you have a master of ceremonies or a leader — you can guide those interpretations in a way that can help prolong the good feelings and the benefits of those good feelings. Another thing that really matters is what’s been called “capitalizing.” When you share good news with others, and those others are supportive, you can celebrate together. That’s a great way to savor and increase the positive-emotion yield out of one good event.

In Positivity, you talk about “flow states” — times when people feel like they’re in their element. Have you ever been to a meeting that’s felt like a flow state? Yes, usually those tend to be smaller meetings of people who are really jazzed by the same kinds of ideas. It’s not hard for scientists to get into that mode. The structure of the meeting can really make a difference. When there’s a lot of time for dialogue and for people to build off of one another’s ideas, those are the ones that promote that the most, as opposed to when everything is very well scripted and there’s no time for dialogue or Q&A.

 

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Sticky Meetings in a Spray-Glue World

John Maeda, speaking at digitalNow

He’s an “expert on Web stuff,” computer scientist and artist John Maeda, president of the Rhode Island School of Design, told the digitalNOW audience earlier this month  at Walt Disney World in Orlando.

A little bit of an expert: Maeda has been so influential in the design and development of the Web, in fact, that Esquire magazine named Maeda to its list of the 75 most important people in the 21st century.

At digitalNow, when Maeda was asked about how best to use the Web to communicate,  the designer talked about … glue. There’s Elmer’s glue, he said, which is hard to use and takes forever to dry. And there’s spray glue, which is fast-drying and easy to use.

“I like to think of Elmer’s Glue as old-fashioned relationship-building — shaking someone’s hand, having a drink or having dinner,” Maeda said. “Spray glue is like Facebook or Twitter: ‘I’ve got like a thousand followers! I’ve got all these friends!’ When you use spray glue to glue a piece of paper, what happens? It begins to fall off. It un-peels. Elmer’s Glue — once it dries, it’s stuck.”

John Maeda, left, in conversation at digitalNow

In the future, the advantage will go to organizations, “that are very Elmer’s Glue-y.”  Ones “that have mastered the art of that [personal] connection point, but augment it with a sufficient understanding of a spray-glue world.”

“I can’t help but wonder if organizations that have this ability, not to be the best at being on the Web, but the best at using place are the ones that actually are going to win.”

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